Returns and Refunds

JCIDEL is happy to accept returns of orders within 14 days from the delivery date of the purchase item. If items are received with defects, damages and stains, please contact JCIDEL at or 888-404-9964 within 48 hours of receiving the item so that JCIDEL may issue an online credit. JCIDEL requires photo or video proof of the defects, damages and stains of the delivered item.

JCIDEL will provide a return label for returned items.

Outbound shipping fees from the original purchase are not refundable.

Once the item is received, JCIDEL will inspect the item and notify the customer if the claim for returns or exchanges is accepted or rejected.

If claim for return is accepted, customer must allow 3 to 5 business days from the day the item was received to apply a credit onto the customer’s JCIDEL online account.