DHL provides international shipping services to over 220 countries around the world. DHL Standard and DHL Express shipping are complimentary with all orders.
DDU (Delivered Duty Unpaid) may apply for most international shipping.
DHL domestic shipping services are from 2 to 5 postal days or 3 to 8 postal days for ground.
DHL international transit times are from 3 to 10 business days.
Purchase orders placed by 3:00PM EST on a business day will be processed and shipped the same day. Purchase orders placed after 3:00PM EST will be processed and shipped the next business day. Business days are Monday - Friday, excluding U.S. federal holidays.
Product care recommendations may be found in each packaging product care kit.
JCIDEL is happy to accept returns of orders within 14 days from the delivery date of the purchase item. If items are received with defects, damages and stains, please contact JCIDEL at firstname.lastname@example.org or 888-404-9964 within 48 hours of receiving the item so that JCIDEL may issue an online credit. JCIDEL requires photo or video proof of the defects, damages and stains of the delivered item.
JCIDEL will provide a return label for returned items.
Outbound shipping fees from the original purchase are not refundable.
Once the item is received, JCIDEL will inspect the item and notify the customer if the claim for returns or exchanges is accepted or rejected.
If claim for return is accepted, customer must allow 3 to 5 business days from the day the item was received to apply a credit onto the customer’s JCIDEL online account.